Survey

Swim Fit Aquatic Centre Annual Survey

Swim Fit is conducting this survey to understand the ways the community utilise Swim Fit Aquatic centres. In accordance with privacy guidelines, any information you supply as part of this survey will be used solely for the purpose of Swim Fit's ongoing commitment to improve customer service. Please provide the information or select your answers from the drop-down boxes.

1. Please select the centre you utilise most frequently

2. What is the main program or activity that you usually take part in?

3. Who do you usually attend with?

Alone
With Friends
With family
School Group

4. What suburb do you live in?

5. How far is the centre from your home?

Less than 5km
5 to 10km
More than 10km

6. What is your main method of transport to the centre?

7. On average how often do you visit the centre?

8. How long would you usually spend at the centre?

9. What times do you most frequently use the centre?

10. What age category are you in?

11. What is your gender?

female
male

12. Which of the following best describes your employment status?

If you selected 'other' please specify:

13. How satisfied are you with the services/facilities provided by the centre?

14. Would you recommend the facility to others?

Strongly recommend
Recommend
Not recommend
Strongly not recommend

15. Swim Fit have online payment options, would you use these facilities?

Yes
No
Already do

16. Which aspects of the centre do you particularly enjoy?

If you selected 'other', please specify:

17. In what areas can the centre improve?

If you selected 'programs/services offered', please specify:

Are there any other areas the centre can improve?

18. What programs/services/facilities would you like the centre to provide in the future?

If you selected 'other', please specify:

19. Are the following services important to you?

1 - not important, 2 - limited importance, 3 - neutral, 4 - important, 5 - very important

a. Safe and Secure Parking

b. Information on activities, programs, events etc

c. Programs adhere strictly to start and finish times

d. Adequate child minding facilities

e. Suitable facilities for food and drink

f. Clean and well maintained facilities

g. Friendly, presentable and easily identified staff

h. Experienced and knowledgeable staff

i. Overall well organised and well run facility

20. Does the centre meet your expectations in the following areas?

1-strongly disagree, 2-disagree, 3-neither agree nor disagree, 4-agrere, 5-strongly agree

a. Safe and secure parking?